Your technical team behind the scenes.
Long-term technical partnership for hosting companies.
Your support team doesn’t need to solve every technical problem alone. WCI works behind your brand as a specialist technical partner, helping hosting companies resolve complex website and application problems without having to build every specialist capability internally.
Partnership Model
How WCI seamlessly integrates behind your brand and existing support workflow.
Customer & Ticket
Your customer logs an issue with normal support.
Specialist Escalation
Difficult tickets escalate to WCI behind your brand.
Diagnose & Resolve
WCI investigates, fixes, and documents the resolution.
Your Team Delivers
Your team delivers the answer seamlessly to your customer.
What We Can Support
Targeted technical expertise across the most critical and complex hosting scenarios.
Website & CMS
- WordPress troubleshooting
- Plugin/theme conflicts
- Broken websites
- Database & application problems
- Configuration issues
Recovery
- Hacked website recovery
- Compromised website investigation
- Full system restoration
- Cleanup & technical remediation
Migration
- Failed migrations recovery
- Complex website migrations
- Hosting platform transitions
- DNS & environment configuration
Performance
- Slow websites & caching fixes
- Server & application bottlenecks
- Database-related query performance
- Deep technical investigation
Specialist Troubleshooting
For problems requiring deeper technical investigation beyond normal tier-1 and tier-2 support workflows.
- Unusual server crashes & memory leaks
- Complex mail/DNS delivery edge cases
- SSL handshake & certificate errors
What the Partnership Looks Like
The objective is becoming an enduring part of your technical capability, not simply resolving individual tickets.
Flexible
Use WCI when you need us without rigid minimums.
White-label
Work strictly behind your brand and customer communication process.
Specialist
Bring difficult problems to an experienced, deeper technical engineering layer.
Scalable
Extend your capability immediately without building and training another internal team.
Long-term
Becoming part of your enduring technical capability and operational confidence.